FAQs

Frequently Asked Questions

How long does it take to ship?
Our processing time is 24–48 hours once your order is placed, and domestic shipping can take between 3–5 days. During peak times such as holidays, the processing and shipping times can be extended. However, we will work extremely hard during these times to ensure your order is shipped to you quickly.

Can you change your order?
We want to get your order to you quickly, and because of that, we are unable to change your order, including color, name, address, and quantity.

Please verify your shipping address at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.

What carrier do we use to ship?
We use the United States Postal Service priority shipping.

Do we ship internationally?
At this time, we do not ship internationally. However, this may change in the future.

Returns & Exchanges 
At this time we do not accept returns, exchanges, or cancellations. All sales are final. If you have received an incorrect product or a damaged item and would like a replacement, please email info@journey2purpose.com with your name, order number, and a photo of the item within seven days of receipt.

How to contact us
The best way to contact us is through email. Our email is info@journey2purpose.com. Please allow 24 hours for us to reply to your email.

Mailing address:
PO Box 71132
Rochester Hills, MI 482307

Office hours:
Monday–Thursday from 9:00–5:00 pm

Can I be a contributor as a guest blogger?
Please send all inquiries to info@journey2purpose.com. We will select guest contributors four times per year. You will be notified via email if your blog was selected.

Sponsorships & Donations
To request a donation for your conference or event, please email us at info@journey2purpose.com. Please know that we plan our donation budget months in advance. We're flattered you thought of us! We'll get back to you as soon as possible.